Frequently Asked Questions (FAQ)
Here are answers to some commonly asked questions about the GoWell Insurance Enrollment Web API:
General Questions
Q: What is the GoWell Insurance Enrollment Web API?
A: It's a RESTful API that allows developers to integrate insurance enrollment functionality into their applications.
Q: How do I get started with the API?
A: Check our Getting Started Guide for step-by-step instructions.
Q: Is there a sandbox environment for testing?
A: Yes, we provide a sandbox environment for testing. Use the base URL https://api-sandbox.gowell-insurance.com/v1 for all sandbox requests.
API Usage
Q: What's the rate limit for API calls?
A: The current rate limit is 1000 requests per hour and 10 requests per second. See our API Overview for more details.
Q: How do I authenticate my API requests?
A: Use your API key in the Authorization header. See our Authentication Guide for more information.
Q: What formats does the API support for data exchange?
A: Our API uses JSON for both request and response bodies.
Q: How do I handle errors from the API?
A: Check the HTTP status code and the error message in the response body. See our Error Handling Guide for more details.
Account and Billing
Q: How do I get an API key?
A: Sign up for a developer account at https://developer.gowell-insurance.com and generate an API key from your dashboard.
Q: Is there a cost associated with using the API?
A: We offer both free and paid tiers. Check our pricing page for current rates.
Q: How am I billed for API usage?
A: Billing is based on the number of API calls made per month. You'll only be billed for calls that exceed your plan's limits.
Troubleshooting
Q: I'm getting a 401 Unauthorized error. What should I do?
A: Ensure you're using a valid API key and including it correctly in the Authorization header.
Q: The API is returning a 429 Too Many Requests error. How can I fix this?
A: You've exceeded the rate limit. Implement exponential backoff in your requests and consider optimizing your API usage.
Q: How can I check the status of the API?
A: Visit our status page for real-time updates on API availability and performance.
Support
Q: How can I get help if I'm having issues with the API?
A: Check our documentation first. If you can't find the answer, contact our support team.
Q: Do you offer technical support?
A: Yes, we offer email support for all users and priority phone support for enterprise customers.
Q: How can I report a bug or request a new feature?
A: Use the "Feedback" button in your developer dashboard or email us at api-feedback@gowell-insurance.com.
If your question isn't answered here, please don't hesitate to contact our support team. We're here to help!