Support

We're here to help you make the most of the GoWell Insurance Enrollment Web API. Here's how you can get support:

Documentation

Before reaching out, please check our comprehensive documentation:

• Getting Started Guide
• API Overview
• Authentication Guide
• Best Practices
• FAQ

Many common questions and issues are addressed in these resources.

Developer Community

Join our developer community forum at https://community.gowell-insurance.com. Here, you can:

• Ask questions
• Share your experiences
• Connect with other developers
• Get updates on new features and changes

Email Support

For technical issues or questions not covered in our documentation, email our support team at:

api-support@gowell-insurance.com

Please include the following information in your email:

• Your API key (never share your full API key, just the first 6 characters)
• A detailed description of the issue
• Any relevant code snippets or API responses (make sure to remove any sensitive information)
• Steps to reproduce the issue

We aim to respond to all support emails within one business day.

Priority Phone Support

Enterprise customers have access to priority phone support. If you're an enterprise customer, you can find your dedicated support phone number in your account dashboard.

Bug Reports and Feature Requests

If you've found a bug or have a feature request, we want to hear about it! Please use the "Feedback" button in your developer dashboard or email us at:

api-feedback@gowell-insurance.com

For bug reports, please provide:

• A clear description of the bug
• Steps to reproduce the issue
• Expected vs actual results
• Any relevant code snippets or API responses

For feature requests, please describe:

• The feature you'd like to see
• Why it would be valuable to you and potentially other users
• Any specific use cases you have in mind

API Status

For real-time updates on API status and any ongoing issues, please check our status page:

https://status.gowell-insurance.com

Support Hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays.

For urgent issues outside of these hours, enterprise customers can use their emergency support line, available 24/7.

Self-Service Resources

We also provide several self-service resources to help you troubleshoot and optimize your API usage:

• API Explorer: Test API endpoints directly from your browser
• Interactive Code Samples: See how to implement common scenarios in various programming languages
• Changelog: Stay updated on recent changes and new features
• Best Practices Guide: Optimize your API usage and avoid common pitfalls

You can access all these resources from your developer dashboard.

Remember, we're committed to your success with our API. Don't hesitate to reach out if you need any assistance!